FAQ

What does "Lawaai" mean?

You might be wondering, what does “Lawaai” even mean? Well, it’s a word that sparks curiosity and embodies the spirit of our brand. While it translates to “noise” in Afrikaans, the story behind it is much richer.

Inspired by the intrepid explorations of French naturalist François Le Vaillant, who journeyed through the Cape Floral Kingdom with the Khoisan people in the 1700s, we initially considered naming our brand “Le Vaya” as a tribute to his adventures. However, through a serendipitous twist of pronunciation and creative license, the name evolved into “Lawaai.”

For us, “Lawaai” represents the vibrant energy of the fynbos, the harmonious hum of bees, and the delightful buzz of discovering unique flavors. It’s a celebration of the natural world’s symphony, the cultural diversity of South Africa, and the delicious noise our products make on your taste buds.

So, next time you savor our raw fynbos honey, fiery chili sauces, or smooth agave liqueurs, remember the story behind “Lawaai” – a name that echoes with adventure, discovery, and the sweet symphony of flavor.

Where are your products made?

Our chili sauces and agave liqueurs are lovingly crafted in our own factory located in Pretoria, Gauteng. Our raw fynbos honey is produced on a beautiful bee farm nestled in Riversdale, Western Cape, and is then transported to our Pretoria facility for careful packaging, ensuring its quality and freshness are preserved before it reaches your hands.

Are your products vegan/vegetarian/gluten-free?

Our products are crafted with simple, natural ingredients.

Vegetarian: All our products are suitable for vegetarians.
Vegan: The inclusion of honey means our products are not considered vegan, as honey is an animal product.
Gluten-Free: All our products are naturally gluten-free.
Lactose: Our products are lactose-free as they do not contain any dairy ingredients.
Halaal: Our products are currently not certified Halaal. However, they are made with natural ingredients that align with Halaal guidelines. We are exploring Halaal certification for the future.
Other Allergens: While our products do not contain nuts or sesame seeds, they are produced in a facility that also processes products containing nuts. We take precautions to prevent cross-contamination, but we cannot guarantee that our products are completely free of trace amounts of nuts.

We believe in transparency and providing you with all the information you need to make informed choices about our products.

Please refer to the ingredient list on each product label for the most accurate and up-to-date information. If you have any specific dietary needs or concerns, please don’t hesitate to contact us. We are always happy to answer your questions.

Where can I buy Lawaai products?

You can currently purchase our delicious range of products exclusively through our online store at lawaai.co.za/shop

We also make occasional appearances at local markets and events, so be sure to follow us on social media for the latest updates.

We are currently in the process of obtaining our ISO certifications, which will allow us to expand our reach and make Lawaai available in select stores across the country. Stay tuned for exciting announcements about new retail locations!

Do You Ship Internationally?

Currently, we only offer shipping within South Africa. We hope to expand our shipping options in the future to bring the taste of the Cape Floral Kingdom to fynbos enthusiasts worldwide.

What is Your Return/Refund Policy?

We take pride in the quality of our products and want you to be completely satisfied with your purchase. If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the issue, and we will gladly offer a replacement or refund.

Due to the perishable nature of our products, we are unable to accept returns or offer refunds for items that have been opened or partially consumed unless there is a genuine quality issue.

If you have any questions or concerns about your order, please don’t hesitate to reach out to our customer service team. We are committed to ensuring your experience with Lawaai is exceptional from start to finish.

What is fynbos honey?

Fynbos honey is a unique variety of honey sourced from the nectar of the diverse fynbos plants found in the Cape Floral Kingdom of South Africa. It boasts a complex flavor profile, with notes of citrus, floral, and herbal undertones,

Why is raw honey better than processed honey?

Raw honey is unheated and unfiltered, preserving its natural enzymes, vitamins, minerals, and antioxidants. These beneficial components can be destroyed or removed during processing, making raw honey a healthier and more flavorful choice.

Is your honey pasteurized?

No, our fynbos honey is 100% raw and unpasteurized. We believe in preserving its natural goodness and unique characteristics.

How should I store my honey?

Store your honey in a cool, dry place away from direct sunlight. Avoid refrigeration, as it can cause crystallization. If your honey crystallizes, gently warm it in a bowl of warm water to restore its smooth consistency.

What are the health benefits of fynbos honey?

Fynbos honey is a natural source of antioxidants, enzymes, and prebiotics. It may offer potential benefits such as boosting immunity, aiding digestion, soothing coughs, and even providing allergy relief. However, it’s important to consult with a healthcare professional for specific health concerns.

How hot are your chilli sauces?

We offer a range of heat levels to suit different palates. Our Serrano sauce is a gentle introduction to chili flavor, while our Red Thai sauce delivers a pleasant warmth. Our Habanero sauce packs a fiery punch for those who crave the heat.

What kind of peppers do you use?

We use serrano, red Thai, and habanero peppers, sourced from local farmers whenever possible. Each variety brings a unique flavor and heat profile to our sauces.

Are your chilli sauces all-natural?

Yes, our chilli sauces are made with all-natural ingredients. We use no artificial preservatives, colors, or flavours.

How should I store my chilli sauce?

Store your chilli sauce in a cool, dark place away from sunlight. Refrigeration is not necessary but can help prolong its shelf life after opening.

What are some creative ways to use your chilli sauces?

Our chilli sauces are incredibly versatile! Drizzle them over grilled meats, fish, or vegetables, add them to stir-fries and marinades, or use them to create your own spicy dips and dressings.

What is agave liqueur?

Agave liqueur is a distilled spirit made from the sap of the local South African agave plant, native to Mexico and South Africa. Our agave liqueur boasts a smooth, mellow flavor with hints of citrus, honey, and spice.

How is agave liqueur different from tequila/mezcal?

While all three are derived from the agave plant, tequila and mezcal are produced through different distillation processes and have distinct flavor profiles. Agave liqueur is typically sweeter and lower in alcohol content than tequila or mezcal.

Is your agave liqueur gluten-free?

Yes, our agave liqueur is naturally gluten-free.

What are some serving suggestions for agave liqueur?

Enjoy our agave liqueur neat, on the rocks, or mixed into cocktails. It pairs beautifully with citrus flavors, making it a refreshing addition to margaritas or palomas.

How should I use your hot honey?

Our hot honey is incredibly versatile! Drizzle it over pizza, fried chicken, waffles, biscuits, or cheese. It also adds a sweet and spicy kick to roasted vegetables, grilled fruits, or even cocktails. Get creative and explore its many delicious uses!

How hot is your hot honey?

Our hot honey has a pleasant warmth that builds gradually. It’s not overly spicy, but it definitely adds a kick to your favorite foods.

What is the best way to store hot honey?

Store your hot honey in a cool, dark place away from direct sunlight. It doesn’t need to be refrigerated, but keeping it chilled can help preserve its flavor and freshness.

Does the heat from the chili peppers affect the health benefits of the honey?

No, the chili peppers don’t diminish the honey’s potential health benefits. You still get the goodness of raw fynbos honey, along with the added bonus of capsaicin, the compound in chili peppers that offers various health benefits.

Is hot honey suitable for children?

We recommend using caution when serving hot honey to children. Start with a small amount and gradually increase it as they develop a tolerance for spice.

Are your products sustainable/eco-friendly?

We are deeply committed to sustainability. We partner with beekeepers who practice ethical and environmentally friendly beekeeping methods. We also prioritize using recyclable and eco-conscious packaging whenever possible.

How can I stay updated on new Lawaai products and promotions?

Follow us on social media to be the first to know about new product launches, special promotions, and behind-the-scenes glimpses into the world of Lawaai.

Do you offer gift wrapping or corporate gifting options?

While we don’t offer individual gift wrapping, we are happy to discuss custom packaging options for corporate gifts or special events. Please contact us to explore possibilities for creating unique and memorable gifts featuring our delicious range of products.

Do you have any recipes featuring your products?

Absolutely! We love seeing how our customers get creative with our flavors. Check out our blog, “The Buzz,” and our social media pages for delicious recipes featuring our raw fynbos honey, chili sauces, and agave liqueurs. From sweet to savory, we’ve got you covered with mouthwatering ideas to spice up your meals and drinks.

What is the shelf life of your products?

Honey: Our raw fynbos honey has an indefinite shelf life if stored properly in a cool, dark place.
Chili Sauces: Our chili sauces can last up to two years when stored unopened in a cool, dark place. Once opened, refrigeration is recommended for optimal freshness, and they should be consumed within six months.
Hot Honey: Our hot honey, similar to our chili sauces, has a shelf life of up to two years unopened and six months after opening when refrigerated.
Agave Liqueurs: Our agave liqueurs have a shelf life of 12 months, although they will remain safe to consume for many years if stored properly in a cool, dark place.

Do you offer discounts for bulk orders?

Yes, we offer special trade pricing for shops, restaurants, and other businesses looking to stock our products. Please contact us at orders@lawaai.co.za for more information and to discuss your needs.

Are your products suitable for people with dietary restrictions (e.g., diabetic, low-sodium)?

Our products are made with natural ingredients and do not contain any added sugar or sodium. However, they may not be suitable for everyone with dietary restrictions.

Diabetic: Our honey and agave liqueurs contain natural sugars. Please consult your doctor or a registered dietitian to determine if they are suitable for your specific dietary needs.
Low-Sodium: Our products are naturally low in sodium. However, individual tolerance levels may vary. Please review the nutritional information on our product labels or contact us for further information.

We believe in transparency and empowering you to make informed choices about the foods you consume.

A Symphony of Sweetness, Spice, and Spirit

FAQ didnt solve your problem?

Need Support?

Lawaaisous